IMPORTANT SERVICE ANNOUNCEMENT REGARDING CHANCERY ABSTRACT PROCEDURES
Effective December 1, 2006, the New Jersey Superior Court Clerk’s Office will implement new procedures pertaining to foreclosure and judgment case file sourcing and review. The State will no longer allow for the removal of files from the Superior Court Clerk’s Office, as is the current procedure. We’ve put measures in place to maintain the high standard of quality and turnaround time you expect from us but we may be facing some new challenges and wanted to keep you abreast of the situation.
Currently our team has direct access to the files housed in the Superior Court Clerk’s Office. We have the ability to search on our own and borrow files to expedite in-house review. However, beginning December 1 only state employees will have access to that file space. State employees will perform the record search for us rather than allowing us direct access. We’ll still receive our file requests, but on the State’s timetable as to searching and finding the correct case file, not our own. This may result in a slight delay in turnaround time.
We’ve taken steps to maintain the high standards you expect from us. We’ve installed new digital scanners to expedite delivery of information and files from the courthouse to our team in the office, and then to you after a thorough review. Our goal is to maintain our 48-hour turnaround time from receipt of request. To that end we ask that you send us your cases prior to 2:30 p.m. for next-day processing, as requests received after that time will be subject to additional delay. Pricing will also remain at the current levels, with the possibility of increased “pass-through” charges as this plays out.
Should you have any additional questions or comments please contact our Chancery Abstract department at (609) 771-3847 or 1-800-876-8993. We apologize for any inconvenience this may cause and thank you for your patience.
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